Welcome
Taking that initial step to begin counseling can be overwhelming. We are here to answer your questions. If you don't see your question in the FAQ below, please contact us. We are happy to talk through your concern.
FAQ
Telehealth
Telehealth provides both risks and benefits when it comes to engaging in counseling services. For best practice, children will benefit from using a laptop, tablet or desktop to meet with their provider which will allow them to fully access and utilize the interventions used in session. Additionally, telehealth services require the child and/or caregiver to meet in a place where they are free from distractions/interruptions and can talk openly and confidentially with the provider.
INSURANCE
Connected Heart Clinical Group accepts Cigna insurance at this time. Please call your insurance provider by dialing the number on the back of your insurance ID card to ask the following specific questions:
- Verify your insurance recognizes the provider as an "In Network" provider.
- Verify your insurance will approve individual and family therapy.
- Verify your co-pay/coinsurance which will be due at the time of service.
OPEN PATH PSYCHOTHERAPY COLLECTIVE
Connected Heart Clinical Group does not offer a sliding scale. However, our practice is affiliated with Open Path Psychotherapy Collective and interested clients can explore this as an option to receive services with Connected Heart Clinical Group at a reduced rate.
Insurance vs. Private Pay
When it comes to deciding to use insurance vs. private pay, the client should be aware that private pay allows your provider the best ability to protect your confidentiality as there will be no third party (insurance provider) to release sensitive information such as diagnosis and rationale for treatment. Private pay also allows the provider and the client to dictate the length of treatment without relying on insurance to approve services.
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